In order to make a complaint to the Consumer Disputes Board about a housing transaction, a dwelling must have been purchased for living purposes and not for business purposes or as employee housing.
In the case of a housing transaction between private persons, a complaint can be made by either party, the buyer or the seller.
If a professional in the housing field sells a dwelling, a complaint can be made by the buyer if the buyer is a consumer, but not by the seller.
Provisions concerning transactions differ according to whether a dwelling is new or used. A new dwelling is usually purchased from a business, which is a professional in the housing field, while a used dwelling is usually purchased from a private person.
Disputes between a shareholder and a housing corporation are not handled.
A housing corporation is not a business and the Board does not handle disputes between a shareholder and a housing corporation. If repairs are made in dwellings at the expense and order of a housing corporation, a complaint cannot be made to the Board. The housing corporation must take care of the matter with the contractor.