Contact information

Consumer Disputes Board
Hämeentie 3
P.O. Box 306
00531 HELSINKI
tel. +358 29 566 5200 (switchboard, the price of a call is the local network charge or mobile phone charge according to the caller's agreement with the operator)
When calling from outside Finland, charges
may vary depending on your local operator.
fax: +358 29 566 5249
e-mail: kril@oikeus.fi

The Consumer Disputes Board does not give general information or advice. If you need information or advice in a particular matter, please find it on the Finnish Consumer Agency's website.

The Consumer Disputes Board only handles written complaints that are sent to it. Do not send documents regarding a dispute to the Board unless you have filed a complaint.

If your complaint is already being handled by the Board and you need advice concerning the matter, please contact the person assigned to handle the matter whose name has been given to you.

Are you looking for advice?

Consumer advisors give you guidance as well as help in mediating disputes. Consumer advisory services are free of charge. You can contact the consumer advisor by phone, by e-mail or at their local offices. To facilitate the faster resolution of disputes, first try to negotiate with the seller.
National phone number for consumer advisory services: 029 553 6901
(for Swedish, dial 029 553 6902)
The quickest way of getting an answer to your problem is to contact the advisory services by phone.
The website of National Consumer Agency gives you a lot of useful information.

Forms

Are you making a written complaint to the Board?

You will find complaint forms here (in Finnish).

Read first instructions for completing the complaint form.

Press releases

Press releases are published in Finnish.
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