Consumer Disputes Board

The Consumer Disputes Board

resolves disputes between a consumer and a business concerning consumer goods and services, housing transactions, rented housing, the assignment of occupancy rights, and guarantees and pledges.

The Board

  • also resolves disputes between private persons concerning housing transactions, rented housing and the assignment of occupancy rights
  • as well as group complaints presented to the Board by the Consumer Ombudsman
  • issues statements to courts of law in matters that fall within its competence
  • publishes decisions that are significant for the application of legislation
  • provides consumer advisors information and guidance in matters that fall within its competence.

The Consumer Disputes Board is a neutral and independent expert body whose members represent consumers and business in a balanced way. The Board provides guidance in the application of consumer law through its established decision-making practice and new plenary decisions.

Are you looking for advice?

Consumer advisors give you guidance as well as help in mediating disputes. Consumer advisory services are free of charge. You can contact the consumer advisor by phone, by e-mail or at their local offices. To facilitate the faster resolution of disputes, first try to negotiate with the seller.
National phone number for consumer advisory services: 029 553 6901
(for Swedish, dial 029 553 6902)
The quickest way of getting an answer to your problem is to contact the advisory services by phone.
The website of National Consumer Agency gives you a lot of useful information.

Forms

Are you making a written complaint to the Board?

You will find complaint forms here (in Finnish).

Read first instructions for completing the complaint form.

Press releases

Press releases are published in Finnish.
Execution time: 0.003862 seconds.